RETURN AND REFUND POLICY

Return & Refund Policy

APEXIUM GLOBAL SHIPPING LOGISTICS

At APEXIUM GLOBAL SHIPPING LOGISTICS, customer satisfaction is important to us. We strive to provide reliable shipping, courier, freight forwarding, and logistics services. This Return & Refund Policy outlines the conditions under which refunds, service credits, and claims may be processed.

1. Scope of Policy

This policy applies to all shipping, courier, freight, logistics, and related services provided by APEXIUM GLOBAL SHIPPING LOGISTICS.

2. Service Cancellations

Before Shipment Processing

Customers may request cancellation of a shipment before it has been processed, dispatched, or handed over to a carrier.

If approved:

  • Full refunds may be issued, excluding any non-refundable administrative fees.

  • Refunds will be processed using the original payment method.

After Shipment Processing

Once a shipment has been processed, dispatched, or transferred to a carrier, cancellation may no longer be possible, and refund eligibility will be assessed on a case-by-case basis.

3. Refund Eligibility

Refunds may be considered under the following circumstances:

  • Duplicate payments made for the same service.

  • Billing errors attributable to APEXIUM GLOBAL SHIPPING LOGISTICS.

  • Failure to provide the purchased service due to circumstances within our control.

  • Shipment cancellation approved before processing.

Refunds will generally not be granted for:

  • Delays caused by customs authorities, weather conditions, government actions, strikes, or other events beyond our control.

  • Incorrect shipping information provided by the customer.

  • Refused deliveries by the recipient.

  • Shipments containing prohibited or restricted items.

  • Customs duties, taxes, or regulatory fees imposed by government authorities.

4. Lost Shipments

If a shipment is confirmed lost while under the responsibility of our logistics network or approved carriers:

  • Customers may file a claim within 30 days of the expected delivery date.

  • Compensation will be assessed based on the declared shipment value, supporting documentation, and applicable shipping terms.

  • Maximum liability may be limited according to the service agreement and applicable laws.

5. Damaged Shipments

If a shipment arrives damaged:

Customers must:

  • Notify us within 7 days of delivery.

  • Retain the original packaging and contents.

  • Provide photographs and supporting evidence of the damage.

Upon investigation and claim approval, we may:

  • Issue a refund.

  • Provide compensation.

  • Offer service credits for future shipments.

6. Incorrect Deliveries

If a shipment is delivered to the wrong recipient due to our error, we will investigate the matter promptly and take reasonable steps to recover, redirect, or compensate for the shipment where appropriate.

7. Claim Submission Process

To submit a refund or compensation request, please provide:

  • Shipment tracking number

  • Customer name

  • Contact information

  • Description of the issue

  • Supporting documents or photographs (if applicable)

  • Proof of value for damaged or lost goods

Claims can be submitted through:

8. Refund Processing Time

Approved refunds are generally processed within 7–14 business days after approval.

The time required for funds to appear in your account may vary depending on your payment provider or financial institution.

9. Service Credits

In certain situations, APEXIUM GLOBAL SHIPPING LOGISTICS may offer service credits instead of monetary refunds. Service credits may be applied toward future shipping or logistics services.

10. Limitation of Liability

Our liability for lost, damaged, delayed, or misdirected shipments is limited to the extent permitted by applicable laws, carrier agreements, and the terms of the specific service purchased.

Customers are encouraged to purchase additional shipment insurance for high-value items.

11. Changes to This Policy

APEXIUM GLOBAL SHIPPING LOGISTICS reserves the right to modify this Return & Refund Policy at any time. Updated versions will be posted on our website with the revised effective date.

12. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact:

APEXIUM GLOBAL SHIPPING LOGISTICS

By using our services, you acknowledge that you have read and agree to this Return & Refund Policy.